Last updated: 3 de enero de 2025

Privacy Policy

We respect your privacy and protect your personal data.

Tecionic provides mobile solid-liquid separation services for the mining industry across Latin America.

This Privacy Policy describes how Tecionic S.A. collects, uses, and protects your information when you visit tecionic.com.

We comply with legislation in Chile (Law 19.628), Brazil (LGPD), Mexico (LFPDPPP), and other Latin American jurisdictions.

1. Information We Collect

1.1 Information you provide

When you use our contact form, we collect:

  • First and last name
  • Corporate email
  • Company name
  • Phone number (optional)
  • Service of interest
  • Message or inquiry

1.2 Automatically collected information

We use PostHog, an analytics platform, to collect information about how you interact with our site. This information includes:

  • Pages visited and time spent
  • Clicks on buttons and links (such as "Contact")
  • Browser and device type
  • IP address (for approximate geographic location)
  • Referrer page (how you reached our site)
  • Form interactions (excluding personal data entered)

2. How We Use Your Information

We use the collected information to:

  • Respond to your inquiries: Process and respond to contact requests
  • Improve our site: Analyze usage patterns to optimize the experience
  • Commercial communications: Send information about our services (only with your consent)
  • Legal compliance: Comply with applicable legal obligations

3. Cookies and Tracking Technologies

We use the following tracking technologies:

PostHog Analytics

  • Purpose: Website usage analysis
  • Data: Browsing behavior, clicks, time on page
  • Storage: PostHog stores data on servers in the United States

Your choice: When you first visit our site, we ask for your consent to use these technologies. You can decline analytics cookies and we will continue to respect your decision. You can also change your preference by deleting cookies from your browser.

4. Data Sharing

We do not sell or rent your personal information. We share data only with:

  • Service providers: PostHog (analytics), Resend (email delivery)
  • Legal authorities: When required by law
  • Corporate transfers: In case of merger or acquisition

5. Your Rights

Under applicable data protection laws, you have the right to:

Access

Request a copy of the personal data we hold about you

Rectification

Correct inaccurate or incomplete data

Deletion

Request deletion of your personal data

Opposition

Object to processing of your data for certain purposes

Portability

Receive your data in a structured, readable format

Withdrawal of consent

Withdraw your consent at any time

To exercise these rights, contact us at privacidad@tecionic.com

6. Data Retention

  • Contact data: We retain your data while an active or potential business relationship exists. We also keep it for the legally required period.
  • Analytics data: We retain anonymized data for a period of 2 years
  • Cookies: Your browser stores consent preferences until you delete them

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures include encryption of data in transit (HTTPS), access control and security monitoring.

8. International Transfers

Your data may be transferred and processed on servers located outside your country of residence, including the United States (PostHog). We ensure that such transfers comply with applicable laws and that adequate safeguards exist to protect your data.

9. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a new "last updated" date. We recommend reviewing this policy periodically.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Tecionic S.A.

Data Protection Officer

Email: privacidad@tecionic.com

Address: Luis Thayer Ojeda 95, of. 312, Providencia, Santiago, Chile

Legal Compliance

This policy has been designed to comply with: Law 19.628 on Protection of Private Life (Chile), General Data Protection Law - LGPD (Brazil), Federal Law on Protection of Personal Data Held by Private Parties - LFPDPPP (Mexico), and internationally recognized data protection principles.